Return and Refund Policy

Please note the following conditions for Geelong Colourworld's returns and refund policy:

• Returns will be accepted for faulty or defective goods or any other non-excludable obligations of the Seller set out in the Trade Practices Act 1974 (Cth) or similar State and Territory legislation.

• Returns other than those referred to in (a) above, must be approved by the Seller named in the relevant Sales Invoice. These authorised returns must be freight prepaid and will only be accepted if they are in a saleable condition. The Seller reserves the right to charge a handling fee equal up to 30% of the price of the goods returned under this provision. Products specifically purchased, manufactured, machined or cut to size or to the Buyer's specification are not returnable unless they are of the kind referred to in (a) above.

To initiate a return or exchange, please complete the following steps:

1. Please contact us to discuss a potential return of product! You can email our team here, or give us a call.
2. Provide a copy of your paid tax invoice or order reference for us to review your order. Please provide any details or issues with your product as it helps the team with finding a solution for you. 
3. Products can be returned to our store and is coordinated by our team. You will be contacted to discuss the best option for making this happen quickly.
4. If shipping products back to us, please ensure they're packed safely and correctly to avoid mishandling in the freight process.

Feel free to us if you have any questions regarding our returns policy!